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web form redirect page


it has come to my atention that for some reason the webform redirect to a custom url is no longer working how it should.


when submitting a entry, instead of redirecting to the specified page, it loads the entire website inside the I-frame. this i causing some serious problems. So far his has been happening specifically with wordpress sites. Has anyone else encountered this problem?


This needs to be adressed urgently.







  • J. Craig Williams
    J. Craig Williams ✭✭✭✭✭✭

    Contact support@smartsheet.com for urgent issues


  • Shaine Greenwood

    Hi Monika,


    It's expected behavior for a web form embedded iframe to redirect within the iframe, as Smartsheet isn't able to trigger actions on an outside website.


    If you were previously having your website trigger a redirect event after the Smartsheet web form is refreshed, this additional functionality was created by your company's website development team, as this has never existed as a feature within Smartsheet.


    I'd recommend reaching out to the team responsible for developing your sites to troubleshoot how this functionality worked.

This discussion has been closed.