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web form redirect page

it has come to my atention that for some reason the webform redirect to a custom url is no longer working how it should.

 

when submitting a entry, instead of redirecting to the specified page, it loads the entire website inside the I-frame. this i causing some serious problems. So far his has been happening specifically with wordpress sites. Has anyone else encountered this problem?

 

This needs to be adressed urgently.

 

example:

 

screenshot_57162.png

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Comments

  • J. Craig Williams
    J. Craig Williams ✭✭✭✭✭✭

    Contact support@smartsheet.com for urgent issues

    Craig

  • Hi Monika,

     

    It's expected behavior for a web form embedded iframe to redirect within the iframe, as Smartsheet isn't able to trigger actions on an outside website.

     

    If you were previously having your website trigger a redirect event after the Smartsheet web form is refreshed, this additional functionality was created by your company's website development team, as this has never existed as a feature within Smartsheet.

     

    I'd recommend reaching out to the team responsible for developing your sites to troubleshoot how this functionality worked.

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