web form redirect page

Monika Vermeulen MDAS

it has come to my atention that for some reason the webform redirect to a custom url is no longer working how it should.

 

when submitting a entry, instead of redirecting to the specified page, it loads the entire website inside the I-frame. this i causing some serious problems. So far his has been happening specifically with wordpress sites. Has anyone else encountered this problem?

 

This needs to be adressed urgently.

 

example:

 

J. Craig Williams

Contact support@smartsheet.com for urgent issues

Craig

Shaine Greenwood

Hi Monika,

 

It's expected behavior for a web form embedded iframe to redirect within the iframe, as Smartsheet isn't able to trigger actions on an outside website.

 

If you were previously having your website trigger a redirect event after the Smartsheet web form is refreshed, this additional functionality was created by your company's website development team, as this has never existed as a feature within Smartsheet.

 

I'd recommend reaching out to the team responsible for developing your sites to troubleshoot how this functionality worked.