Why is my workflow sending automated reminders after the designated date?

Emily Swartz

I have a workflow set to remind folks the morning of an event but the emails are not going out until 5 days after the event. I double checked the workflow and it is set to RUN ON DATE.

What could be the problem?

Andrée Starå

Hi,

Can you maybe share some screenshots of the workflow? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Emily Swartz

Sorry, here the screen shots. The one above is the actual email for the event on the 23rd that was sent that 28th.

Below is the actual workflow.

Paul Newcome

What is in the Date field that you are triggering from? Is it possible you are using the TODAY() function anywhere such as in a formula?

Emily Swartz

No, there is no TODAY() function. The date is preset for an event date.

Paul Newcome

Is it manually entered?

Emily Swartz

Yes, it is.

Paul Newcome

And it is consistently sending 5 days late? That is certainly odd. I am out of ideas at this point and am going to suggest reaching out to Support unless @Andrée Starå has any ideas.

Emily Swartz

Thank you.

It's not consistently 5 days late; other people are getting the notification on time. It seems to be a random glitch.

Paul Newcome

Yeah. I would definitely suggest reaching out to support for this one.

Genevieve P.

Hi @eswartz

Yes, please do contact Support, and provide them with the link to this Community post as well!

In addition...are there any other workflows set up on your sheet? (Could you take a picture of the full Workflow window with all of them listed?)

Andrée Starå

@eswartz

Happy to help! Let us know what you find out from support!

@Paul Newcome I can' think of something else except what @Genevieve P mentioned about another workflow.