Email Attachment link only valid for 14 days

01/31/20
Answered - Pending Review

I have read that attachment links should be valid for 30 days, but our email links to attachments expire after 14 days. Is there a setting to extend this to 30 days?

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Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Curtis,

    As far as I know there isn't a setting to change it. Could it be that the link has been clicked more than 100 times?

    More info:

    The link in the email will expire after 30 days or after it's been clicked 100 times. This is a security precaution to prevent unlimited access to your files. If needed, you can re-send the attachment through email to generate a new link

    If that isn't the reason and if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    I hope that helps!

    Have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    ✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Thanks Andrée

    No, it would have been clicked maybe 5 times max. I reached out to support but no answer yet :(

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Ok.

    Happy to help!

    Let me know what you find out!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I'm running in to a similar issue. Link in notification has expired but it hasn't been 30 days yet and I'm assuming the link hasn't been accessed at all until today.

  • Sylvia BinderSylvia Binder ✭✭✭✭✭

    My team is experiencing the same. The link to the attached documents have expired after 14 days. Can anyone help?

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Sylvia Binder @Gil Nash

    I hope you're well and safe!

    It's in general 30 days when manual and 14 days when it's automated, and unfortunately, it's not possible to change it, but it's an excellent idea!

    Please submit an Enhancement Request when you have a moment.

    I hope that helps!

    Have a fantastic week & Happy New Year!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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