Email Attachment link only valid for 14 days

Curtis Fehr

I have read that attachment links should be valid for 30 days, but our email links to attachments expire after 14 days. Is there a setting to extend this to 30 days?

Andrée Starå

Hi Curtis,

As far as I know there isn't a setting to change it. Could it be that the link has been clicked more than 100 times?

More info:

https://help.smartsheet.com/articles/521955-emailing-attachments-discussions

The link in the email will expire after 30 days or after it's been clicked 100 times. This is a security precaution to prevent unlimited access to your files. If needed, you can re-send the attachment through email to generate a new link

If that isn't the reason and if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Curtis Fehr

Thanks Andrée

No, it would have been clicked maybe 5 times max. I reached out to support but no answer yet :(

Andrée Starå

Ok.

Happy to help!

Let me know what you find out!

Gil Nash

I'm running in to a similar issue. Link in notification has expired but it hasn't been 30 days yet and I'm assuming the link hasn't been accessed at all until today.

Sylvia Binder

My team is experiencing the same. The link to the attached documents have expired after 14 days. Can anyone help?

Andrée Starå

Hi @Sylvia Binder @Gil Nash

I hope you're well and safe!

It's in general 30 days when manual and 14 days when it's automated, and unfortunately, it's not possible to change it, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment.

I hope that helps!

Have a fantastic week & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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