Update requests are not being received by team members

Shawn Borror

Update requests are not being received by team members who do not have full licenses. Do I need to let help desk know specific servers to whitelist?

Shawn Borror

FYI - we had to whitelist the servers mentioned in the troubleshooting guide.

Andrée Starå

Hi Shawn,

First, make sure that the Permission.settings for the Automations. (cog in the upper right corner in the Automation overview) is correct.

Was it correct?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Shawn Borror

FYI - we had to whitelist the servers mentioned in the troubleshooting guide.

Andrée Starå

@Shawn Borror Glad you solved it!

Thanks for sharing!