Aftersales services

Philco Niemann

Why am i getting such bad aftersales service form Smartsheet, have been trying to get hold of them for 3 weeks no with success

Andrée Starå

Hi Philco,

Sorry to hear that your aftersales experience isn’t as usual.

Can I help in any way?

I hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Philco Niemann

Yes please, I have the Business package, and my sales consultant (Hetan Malam) sold me some extra, I would like to know what is this extras. also I'm interested in the data uploader and dynamic view, not sure if this was included in my package or not seeing as nobody is returning my mails.

Regards

Andrée Starå

@Philco Niemann I'm not a Smartsheet employee, so I, unfortunately, can't see your order and what extra package you bought. My guess is that you didn't buy the Premium Add-ons, Data Uploader, and Dynamic View, but another package.

Can you see what it's called on the order?

Genevieve P.

Hello @Philco Niemann

For privacy reasons, I'll message you directly with some information about your account.

Please also feel free to contact our Sales team through our form if you have any questions about packages (see here), or contact our Support team for questions about the Smartsheet App (see here).

You can review your plan and billing information from directly within the App (see here).

Thanks,

Genevieve

Philco Niemann

Hi Genevieve

I'm interested in the data uploader and dynamic view, can you please send me the pricing for this.

Regards

Philco Niemann

Hi Genevieve

Can you please contact me asap?

Genevieve P.

Hi @Philco Niemann

I've created a sales ticket for you (via the link above) and someone will reach out to you directly to discuss pricing and what's currently included in your plan.