Add a ticket number on the automatic response form
Hello,
I would like to add the reference of the ticket number / or on the order number on the automatic response form.
Example :
When a Customer fill the form, he will receive as a response :
"Hello, your order has been submitted, your order is the "XXXXXXX"(reference to a row on the smartsheet).
Is it possible please ?
MT.
Answers
-
Hi Joachim,
Yes, it is. You’d use a workflow with an alert and placeholder for the information.
The submitter needs to add their email address to the form, select from a list or be logged into Smartsheet.
More info:
Would that work?
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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