Add a ticket number on the automatic response form

Joachim Chenna

Hello,

I would like to add the reference of the ticket number / or on the order number on the automatic response form.

Example :

When a Customer fill the form, he will receive as a response :

"Hello, your order has been submitted, your order is the "XXXXXXX"(reference to a row on the smartsheet).

Is it possible please ?

MT.

Andrée Starå

Hi Joachim,

Yes, it is. You’d use a workflow with an alert and placeholder for the information.

The submitter needs to add their email address to the form, select from a list or be logged into Smartsheet.

More info: 

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Would that work?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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