Sending an email out of Smartsheet - no record and answer does not return to Smartsheet

Joerg Schmidt

Hallo,

if you send an email out of Smartsheet ...

• it won´t be stored in Smartsheet like the chats and the update requests ?
• Furthermore, the answer to an email does not appear in Smartsheet.

ist that true and - maybe wanted? or is there a solution to receive answers to an email in Smartsheet

and to show history?

Andrée Starå

Hi Jörg,

Yes, it won't be stored in Smartsheet, but depending on what you send, the receiver can answer the email, and it will send to your email address, so yes, it won't appear in Smartsheet either.

Unfortunately, as far as I know, it's not possible at the moment to store it in Smartsheet, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer! 

Andrée Starå

Hi Jörg,

Yes, it won't be stored in Smartsheet, but depending on what you send, the receiver can answer the email, and it will send to your email address, so yes, it won't appear in Smartsheet either.

Unfortunately, as far as I know, it's not possible at the moment to store it in Smartsheet, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!