Why does my Modified Date keep updating when I'm not making changes?

Why does my Modified Date keep updating when I'm not making changes?

Can someone help point me in the right direction of where to go to submit a ticket for this? For four rows on my sheet (Row 1, 3, 4, 5) every time I save my sheet those rows update the modified date, even though I'm not touching those rows at all. In many cases those rows are filtered out of my view, so it's not even possible for me to update them (there are no dependencies enabled and no formulas in this sheet).

I have automation set up on this sheet to notify users of changes to rows, and they are getting emails every time I save the sheet as a result of this, when there are no actions for them. Why is the sheet doing this and how do I disable it without disabling the automation?

Please see attached activity log showing that only the modified date is changing for those rows, without me doing anything to trigger it.


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Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Katie,

    I've had a few clients that have something similar.

    I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    ✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Do you have any formulas in those rows? Any that could be updating their values based on adding or changing another row?

    Regards,

    Jeff Reisman, IT Business Analyst & Project Coordinator

    Mitsubishi Electric Trane US

  • Thanks all! I do not have formulas in any rows in this sheet. I opened a support ticket and will try to post an update when I hear back.

  • I am having the same issue where the modified date keeps getting updated even though no user intervention through editing has occurred. This appears to be happening at 3:20AM in the morning when no users are in Smartsheet. Any thoughts on how to resolve?

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