Font Change on Export to PDF

Joseph Murray

Hello,

When I export from Smartsheets to a PDF the top few fields change fonts. I have ignored this for a few years but it is really annoying. Is there a fix or is this a known issue? Is there a workaround that preserves the vector graphics format? Issue highlighted in attached.

Thanks,

Joe.

Andrée Starå

Hi Joe,

Have you tried in another browser? Which one are you using?

Did that work?

I hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Joseph Murray

I have used Safari and Chrome. I generally use Chrome and this did come from Chrome. However, I checked both Chrome and Safari and the result is the same.

-Joe.

Andrée Starå

Have you tried on your account but on another computer?

I think it's something with the computer.

Joseph Murray

Yes, tried 2 different Mac's and a Win10 PC.

Joe.

Andrée Starå

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out!

Have a fantastic weekend!

conex

Hi,

any feedback from support team? We have the same problem using Chrome, Edge or Opera on Win 10 64 Bit.

Best,

Jan

Joseph Murray

No I never heard a response. It is still doing it ... I just downloaded a PDF yesterday with the same issue.

Joe.

Aimee

Agree! The spacing between the letters (same word, same font) are different (see Anesthesiologists below...)