Using a dashboard as shared by our account manager - users are getting errors below
Best Answer
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Hi Qadeer,
The Employee Information link looks to be an Image Widget with the advanced option which is directing to a download link to download an attachment - this link is hitting that 100 download limit.
Is there perhaps somewhere else that this attachment could be stored? For example, in google drive? Then the widget could direct to the specific google drive URL instead of a download link.
Here's more information on the Image Widget: https://help.smartsheet.com/articles/518558-widget-types-for-smartsheet-dashboards#image
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こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Answers
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Hi Quader,
Strange!
My guess is that there is some limitation that is met.
Let us know what support says!
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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HI Qadeer,
Based on what I can make out from the URL in that screen capture, it looks like that's a URL to download a specific attachment, is that correct?
Links to download attachments expire after 30 days or after it's been clicked 100 times. This is a security precaution to prevent unlimited access to your files. If needed, you can re-send the attachment through email to generate a new link (See here for more information).
Make sure that the URL you are sending is to the dashboard itself - whether it's the direct URL because your users are shared to the dashboard, or the published link (see here).
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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@Genevieve P Good catch and good eye! I didn't look that close! 🕵️♀️
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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So the error message is coming up when someone clicks on the Employee Information link in this Dashboard (here is the link: https://app.smartsheet.com/b/publish?EQBCT=0a8724ab278d4cdba299b194b0cfe6a1
So I get that the security precaution limits it to 100 users.. since we are sharing this with our entire company (>40K people), should we just refresh the publication link every day because we obviously can't send out new links everyday
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Hi Qadeer,
The Employee Information link looks to be an Image Widget with the advanced option which is directing to a download link to download an attachment - this link is hitting that 100 download limit.
Is there perhaps somewhere else that this attachment could be stored? For example, in google drive? Then the widget could direct to the specific google drive URL instead of a download link.
Here's more information on the Image Widget: https://help.smartsheet.com/articles/518558-widget-types-for-smartsheet-dashboards#image
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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Yes! Thank you so so much that helps!
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