Problems with automation email notifications
Hello,
I have create 4 automated "Alert someone" email notifications and not one of them is working. Last week I had create 2 automation emails on a different sheet and they also did not work, I removed them and created them a second time and they started working.
Has anyone else has problems with the automation emails? I have added a screen shot of one of the workflows. If a customer has scheduled their appointment and a date has been entered in the cell on the row, send the email.
I am not sure if it matters but the sheet that is being populated is using the Data Uploader to gather the information from a attachment.
Best Answer
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Hi. All of a sudden my automated approval requests are no longer working. When you say you "removed them and created them a second time and they started working" are you saying you deleted the original workflow, re-created it and then the automation worked again?
Answers
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Hi. All of a sudden my automated approval requests are no longer working. When you say you "removed them and created them a second time and they started working" are you saying you deleted the original workflow, re-created it and then the automation worked again?
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Yes, I deleted them and created them again. On one of my other sheets, they are only sending notifications to one person. I am on the workflow to receive notifications and I never received them.
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Hi,
First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission.setting for the Automations. (cog in the upper right corner in the Automation overview)
Did that work?
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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