Problems with automation email notifications

jnevills66866

Hello,

I have create 4 automated "Alert someone" email notifications and not one of them is working. Last week I had create 2 automation emails on a different sheet and they also did not work, I removed them and created them a second time and they started working.

Has anyone else has problems with the automation emails? I have added a screen shot of one of the workflows. If a customer has scheduled their appointment and a date has been entered in the cell on the row, send the email.

I am not sure if it matters but the sheet that is being populated is using the Data Uploader to gather the information from a attachment.

Alejandra Orihuela

Hi. All of a sudden my automated approval requests are no longer working. When you say you "removed them and created them a second time and they started working" are you saying you deleted the original workflow, re-created it and then the automation worked again?

Alejandra Orihuela

Hi. All of a sudden my automated approval requests are no longer working. When you say you "removed them and created them a second time and they started working" are you saying you deleted the original workflow, re-created it and then the automation worked again?

jnevills66866

Yes, I deleted them and created them again. On one of my other sheets, they are only sending notifications to one person. I am on the workflow to receive notifications and I never received them.

Andrée Starå

@jnevills66866

Hi,

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission.setting for the Automations. (cog in the upper right corner in the Automation overview) 

Did that work?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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