How do I view the list of Support tickets I have submitted

Cheng Kwee Chua

Hello everyone, being a newbie on submitting Support Ticket, I was wondering if anyone can help confirm where I can view the list of tickets I have submitted to Support - hopefully with the status as well.

Anyone have experience in terms of their turnaround time ?

Thank you.

Genevieve P.

Hello!

With every Support Ticket you submit, you should receive an email confirming the submission confirming the support ticket number - if you have additional notes to add after the initial submission, please reference that number and respond directly the that first email.

Here is an article on Support hours and resources: https://help.smartsheet.com/articles/2479096-overview-smartsheet-support-hours-resources

Based on the account associated with your email address, it looks like you are part of an organization that has purchased one of our additional Support packages, providing access to our Support phone line. You can find this information at the bottom of your personal Account Administration window, from your profile Icon in the top right corner of Smartsheet. (See here for more information).

Cheng Kwee Chua (Hotmail)

Thank you Genevieve for your swift reply.

So where can I view a consolidated list of support entries - rather than going thru my Emails individually to find the support ticket, I was hoping to be able to view the list I have submitted via the support portal.

Thank you.

Genevieve P.

Hi @Cheng Kwee Chua (Hotmail)

As far as I'm aware, we don't have the ability to show open support tickets from the portal. The list of support entries would be in your email inbox. You may be able to set up rules for your inbox that could automatically filter any of the Support Ticket responses into one place for you, if that would help.