Error displaying custom owned domains on the COVID-19 Dashboard

Gary Bisel

I'm setting up the COVID-19 Templates and am getting the following error where the map should be. We're on a Business plan and I am the System Administrator but can't find where I would enable this.

Gwyneth C

Hi Gary,

I reached out to our Support team about this one and they made a slight adjustment to your account that should have resolved the issue. Please confirm here if the fix worked (you can make this the best answer if the dashboard is now working as you’d expect).

For others who may see this who are running into the same issue, please open a ticket with our support team for further assistance.

-Gwyneth

Gary Bisel

Hello Gwyneth,

Thank you for your help on this, this did resolve the issue and the map is now displaying.

Thanks again.

Gary

Paul Newcome

Go into your admin settings and check the below:

Gary Bisel

Paul, thanks for the response. I don't have that setting. Are you on an Enterprise plan? We are on the Business plan.

Paul Newcome

I am on an enterprise plan. It may not be available on the Business Plan.

Gwyneth C

Hi Gary,

I reached out to our Support team about this one and they made a slight adjustment to your account that should have resolved the issue. Please confirm here if the fix worked (you can make this the best answer if the dashboard is now working as you’d expect).

For others who may see this who are running into the same issue, please open a ticket with our support team for further assistance.

-Gwyneth

Gary Bisel

Hello Gwyneth,

Thank you for your help on this, this did resolve the issue and the map is now displaying.

Thanks again.

Gary