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Smartsheet integration with Microsoft Teams?
Comments
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I'm having the same problem as calvin. I sumbitted a ticket.
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Calvin,
We have seen that some customer's Teams' admin consoles have Tabs and Bots turned off. If that is the case, your Office 365 administrator will need to go into the Office 365 admin center, choose "Services & add-ins", then choose "Microsoft Teams", then choose "Bots &Tabs", and finally make sure that "Allow bots & tabs in Microsoft Teams" is turned on.
Here is the corresponding Microsoft help article - https://support.office.com/en-us/article/Administrator-settings-for-Microsoft-Teams-3966a3f5-7e0f-4ea9-a402-41888f455ba2Thanks.
Dan
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We have Bots and Tabs on, but SmartSheet is still not showing up.
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we now see the smartsheet in the '+' menu, however when selecting it, should it populate something in the window, only option is to press is back.
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Shaine Greenwood!
I'm trying to add SmartSheets into my MS Teams account as a tab, and I do not see it as an option (I only see MS products). Using Chrome on a Macbook... any suggestions?Thanks!
Jason Ingram
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Yesterday 2/20, I turned on "Bots&Tabs" and flushed my DNS per the MS help article and was successful in adding a sheet as a tab in MS Teams. Today, I tried adding another sheet to a new tab and was not successful. What I see today, is what I saw yesterday before flushing the DNS on my machine (see below). I have again flushed the DNS and same issue. It's too bad, I'm excited for the new feature, but cannot rolll it out to my office in it's current state. Is SS addressing? Very complicated....
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Hi All—
We've added a couple of troubleshooting steps to try if you're not able to get Smartsheet for Teams working. You can check this out here: https://help.smartsheet.com/articles/2476201-interact-with-smartsheet-items-in-microsoft-teams#troubleshooting
If you're still not able to get Smartsheet for Teams working after trying what's in the article, reach out our Support team and we can troubleshoot further: https://help.smartsheet.com/contact
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Matthew M -
I am sorry to hear that you have run into these issues. We have identified a small group of customers who are running into issues. Would you be so kind to share the OS and browser you are using? I would also encourage you to contact our support team at https://help.smartsheet.com/contact so that we can assist further.
Dan -
Hi Dan,
No problem. We are using Windows 7 and Google Chrome. I am currently in contact with support.
Thank you.
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Hi, I am having the same issue as described above.Please find attached the print screen.
I havew covered the recomendations in the paper indicated, but there was no change.
I will report it to the Support Teams as well.
Regards,
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Hi folks - we have been troubleshooting the DNS and whitescreen issues and believe the issue should be resolved for most users. Let us know if this has been resolved for you. If you are still experiencing either the DNS error page, the white screen issue, or any other issues with the Teams integration, please contact support here: https://help.smartsheet.com/contact
Thank you!
Chris
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Brand new to Smartsheet. I'm a Microsoft Teams user. Trying to add the Smartsheet tab to a channel. Are we just supposed to use the "Website" option on the "Add a Tab" screen or is there supposed to be one that actually says "Smartsheet"? I do not see one dedicated to Smartsheet. I'm on the latest version of Teams (O365 user)
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Hi Daniel,
If you don't see the Smartsheet for Teams option on the desktop or the browser-based application, your Microsoft administrator may need to enable Bots and Tabs. See Microsoft FAQ.
If you're still not able to get Smartsheet for Teams working, please check out the troubleshooting guide.
Hope these help.
Jenny
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