Attachments not working?
We are suddenly unable to attach files to sheets. Anyone else having the same issue. I'm guessing it is related to whatever is breaking people's reports, but I thought I would check to make sure we aren't the only ones.
Answers
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Hi,
Yes, there seems to be an issue at the moment.
Now fixed!
Update - We are continuing to investigate the issue with the Smartsheet platform including Forms, Reporting, and Automation Rules. We will provide an update within the next 30 minutes.
Apr 7, 12:36 PDT
Investigating - We are investigating issues with the Smartsheet platform. We will provide an update within the next 30 minutes.
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi Andree - I am still having issues with attachments. It has been this way for at least a week now. It is happening across all browsers on my Mac, even after I clear cache and history. Can you please assist?
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Hello @Sarah Smith-Wright
If possible, please can you reach out to the Smartsheet support team here: https://help.smartsheet.com/contact
I feel this should be investigated further.
Regards
Sean
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Ok.
I agree with Sean, if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
Let me know what you find out!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thank you, @Andrée Starå and @Sean Morgan. I have created a Support case with case number 03928056.
Kind regards,
Sarah Smith-Wright
Saba Software
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi SmartSheet,
we also have users who can not attach files to Project Sheet Lines, myself as Admin am ok doing it.
Is it based on the profile (the users are Editors, so should be able to do it) or are we missing something ?
Rgds
Stefan Leoni (Eurofins Int'l Support Services)
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Strange!
They should be able to do it.
Do they get an error message or what happens?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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