Reoccurring Reports not Launching

Susan Swisher
Susan Swisher ✭✭✭✭✭✭

I have 3 reports that have been running, sending (Excel, via email) and today, they stopped running. I even went in and tried to send (via an attachment) the reports as "one offs" and they still wont send. Somewhere I could check why they aren't sending? Glitch in the system, why they wouldn't run?


  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi Susan,


    I haven’t heard anything and the Status page isn’t showing anything so my guess is that it might be an issue with spam/mail filter or similar.

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Be safe and have a fantastic weekend!


    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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