Alerts not sending

Jonathan Bartlett

I'm setting up an alert using and expect it to come into my inbox immediately. I'm not getting anything. The details are:

Trigger = "When rows are changed" and specifying the column and "changes to" value

Run workflow = "When triggered"

Send to specific people = myself (b/c I'm trying to test the alert)

I am customizing the email subject and body

Automation Persmissions are "Unrestricted"

Andrée Starå

Hi Jonathan,

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner).

Did that fix it?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Jonathan Bartlett

I had checked that before as well...unless I'm missing something, everything is "on"

Andrée Starå

You'll have to enable this one.

Unknown

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Nataly Hart

I am having the same problem. I have set alerts that are triggered by a specific date and time and I am not getting the email alert. I did notice that once you are logged in Smartsheet I can see the alert in my profile, but I wish I was getting the email, since the people I am sending the alerts are not log in smartsheet all the time.

Andrée Starå

Hi @Nataly Hart

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)

If the settings are ok.

Do you get the email alerts for other notifications from Smartsheet?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Daniel Pearson

I am getting this same problem. I have all settings set up properly to allow emailed updates, even when I make changes. I am receiving notifications within Smartsheet, usually, but no emails are going out to anyone.

Andrée Starå

Hi @Daniel Pearson

There were some updates to the mail servers recently, so maybe that could be why it is not working.

Did it work before?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Daniel Pearson

Hi @Andrée Starå

Yes, the email notifications used to work. It wasn't until a group meeting last week that the topic came up. People in our group mentioned they weren't receiving update notifications for their tasks.

I can't get it to work. Only notifications within Smartsheet seem to be working, but our users aren't in there frequently enough for that to be useful.

Andrée Starå

@Daniel Pearson

Have you checked with your IT department, so it's not a spam filter or something that is the problem?

I've seen others have similar issues were that was the reason.