Form logic in the mobile app
I searched the forum for an answer to this but I could not find one. I started using the new form logic feature recently (great addition!). When I open my form in the app on my Andriod phone the logic does not work but it does work on my iPad. Am I missing something?? I verified my apps are the most recent update.
Answers
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Hi Ken,
Strange!
Maybe an issue with Android or the Android Smartsheet App.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
Let me know what you find out?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Remember! Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I have the same problem - Logic not working when opening the form in the app, but works in browser (Chrome & Edge).
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I put in a support ticket and they responded. They validated the issue with some additional detail. Logic works on mobile web browser. It also works in app if you use a drop down selection in your form instead of radio buttons. They elevated the radio button issue to get it resolved.
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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