Form logic in the mobile app

05/06/20
Answered - Pending Review

I searched the forum for an answer to this but I could not find one. I started using the new form logic feature recently (great addition!). When I open my form in the app on my Andriod phone the logic does not work but it does work on my iPad. Am I missing something?? I verified my apps are the most recent update.

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Ken,

    Strange!

    Maybe an issue with Android or the Android Smartsheet App.

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    Let me know what you find out?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Remember! Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • WernerDoubellWernerDoubell ✭✭✭✭✭

    I have the same problem - Logic not working when opening the form in the app, but works in browser (Chrome & Edge).

  • I put in a support ticket and they responded. They validated the issue with some additional detail. Logic works on mobile web browser. It also works in app if you use a drop down selection in your form instead of radio buttons. They elevated the radio button issue to get it resolved.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Ken Hallaran

    Thanks for sharing! Good too know until it's resolved!

    Have a fantastic weekend!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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