How do I edit a Google Doc from the Smartsheet Dashboard again?
I have a Google Doc embedded in a Smartsheet Dashboard that I used to be able to edit right from the dashboard. In the last couple of months, I have not been able to update the Google Doc from the Dashboard, which is a problem when I am in a meeting and want to add notes while doing a presentation about the dashboard.
Has some functionality changed that I need to update? I really would like to have that feature back.
Please advise
Best Answers
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Hi Heidi,
I've just tested this, and when I added the Google Doc as a link in a Web Content Widget I was able to type in it and make notes as expected. I tested this while looking at the dashboard in Smartsheet and also as a Published link, using Chrome.
You would want to make sure that your dashboard is not in "Edit" mode; I would also suggest trying different browsers in case this helps, and deleting/adding the widget again.
If this is not working for you, I would suggest reaching out to Smartsheet Support, providing them with a short video clip/screen recording of your issue.
Cheers,
Genevieve
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Thank you for your response.
I did all the changes you suggested in Chrome and it still wasn't working. I switched over to Firefox and am now able to live edit the Google Doc. Thank you again for your suggestions.
Heidi
Answers
-
Hi Heidi,
I've just tested this, and when I added the Google Doc as a link in a Web Content Widget I was able to type in it and make notes as expected. I tested this while looking at the dashboard in Smartsheet and also as a Published link, using Chrome.
You would want to make sure that your dashboard is not in "Edit" mode; I would also suggest trying different browsers in case this helps, and deleting/adding the widget again.
If this is not working for you, I would suggest reaching out to Smartsheet Support, providing them with a short video clip/screen recording of your issue.
Cheers,
Genevieve
-
Thank you for your response.
I did all the changes you suggested in Chrome and it still wasn't working. I switched over to Firefox and am now able to live edit the Google Doc. Thank you again for your suggestions.
Heidi
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Hi Heidi,
I'm glad you got it working again!
However that is strange; if you would prefer to use Chrome then this issue may be related to your Chrome extensions. Our Troubleshooting Help Center article has more information if you want to test this.
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Funny thing....
I started editing in Firefox and the live update started working in Chrome. When I went back over to Chrome, I was able to edit there again as well. Strange.....
I will definitely review the Chrome extensions information in the troubleshooting area so I can help someone else who might be having trouble. I need to make sure they are still not able to edit first.
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Hi @Heidi Munk
Try opening a Chrome Incognito instance and see if that works.
I suspect that there is a Chrome add-on or something that is interfering with the Dashboard.
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Haha, that's even more strange! But I'm very happy that this has been resolved.
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@Andrée Starå Thank for that suggestion. When things weren't working, we started with an incognito session to make sure it wasn't an add on. This has been the strangest problem. I appreciate the help and will definitely make sure that an incognito session is on the troubleshooting list again for the future.
Heidi
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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