Email sends to a sheet and adds row

Gina Junio (Aldon)

Is there a way for us to send an email that will add a row to a sheet? For example we are looking to create a help desk using Smartsheet but want our employees to be able to email hrhelp@aldonmanagement.com for example and the request would add a row and specific key words on there would go into a column for notes

Andrée Starå

Hi Gina,

Unfortunately, it's not possible at the moment in Smartsheet, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment

As a possible workaround, you could use a third-party service like Zapier, which is an excellent option for this scenario. Is that an option for you?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Shaine Greenwood

Hi Gina,

To add to Andrée's post, you might try making a form for your sheet that your employees can fill out. Submissions from a form are added to your sheet as new rows—here's some more info on forms: https://help.smartsheet.com/articles/522221-collect-information-form