Resource Views not Showing assigned tasks

I have a Smartsheet with resource management enabled, users that the sys admin set up for three teams, and a resource view by "user" that filters for just those three teams. Yet still the assignments do not show up in resource view! I cannot figure this out.

Here is the view on the sheet to show those tasks as assigned:

Clearly - this is falling withing Q3 2021 - Q2 of 2022. Here is the resource view for that time frame:

Both time frames match, the team shows up which means SmartSheet thinks that team has an assignment during that time period, yet no tasks show up!

Any ideas on how to fix this?

Trisha Martinez

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Accepted answers

Stefan

Hi Trisha,

a few questions to check what's going on (taken from an older discussion).

Is resource management enabled on the sheet and the columns to be used are selected ok?

Is the column "Assigned to" a Contact List column?

Are you assigning the task to the user or just typing their name? (double click on their name - you should see their name AND email address)

I assume the Team xyzzy Users are actually active users in user management.

Greetings

Stefan

All comments

Stefan

Hi Trisha,

a few questions to check what's going on (taken from an older discussion).

Is resource management enabled on the sheet and the columns to be used are selected ok?

Is the column "Assigned to" a Contact List column?

Are you assigning the task to the user or just typing their name? (double click on their name - you should see their name AND email address)

I assume the Team xyzzy Users are actually active users in user management.

Greetings

Stefan

Trisha Martinez

Hi Stefan,

Resource Management is enabled. Assigned Resource column states "Assigned To." Allocation % column states "--None--"

Assigned To column is a Contact List.

The assignment was to Team Alpha which did not have an email address, and I just discovered a Team Alpha with an email address. After our sys admin added them originally, they did not have email addresses. Something must have assigned them some. I changed it to the one with an email, and a round circle avatar showed up in the "Assigned To" column.

Now I can see the resource views! Thanks a ton! That's very helpful!

One more super quick question -- can I save the dates chosen into a "View" for resources? This is a five year project that doesn't start for another year, and typing in the dates all the time is a bit of a drag. It works, though!

Trisha

Stefan

Hi Trisha,

glad I could help.

I am not sure what you mean with "dates chosen into a "View" but maybe it helps you to export the resource view as an excel file. There is a little export icon up right next to the date range.

If you want to set a fixed date range for a specific resource view, then sorry, not possible today.

Greetings

Stefan

[Deleted User]

Do all Assigned resources need to have e-mail addresses? Should you not see those with right away, and then others / placeholders without e-mail addresses later?

Sarah Franklin

I am having this same problem, but missing email is not the problem. My problem seems to be with the sheet. The project schedule does not show details in RM. The resources assigned in the sheet do not show up in the RM pane nor in the RM module. These same resources show work from other sheets as expected.

Sheet Settings: Resource Management is enabled using RM by Smartsheet with Assigned To and % Allocation set. The Assigned To column is a contact column.

RM Setup: The managed resource has an email address assigned.

I have disconnected/reconnected the project to RM, disabled/reenabled RM, and have even deleted the Assigned To column and created a new one with the same name.

Of course I can provision another project plan and copy all the rows over, but I would much rather know why it's broken. I'm weird like that. I just gotta know.

Sarah Franklin

I found the problem! There was a column formula in the % Allocation column that was throwing an error, but that error was displaying nothing because it was using the IFERROR command. Once I fixed the formula, all resources are showing up as expected on the RM pane and the RM module.

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