E-Mail Automation: send to a specific e-mail address & send to contact field

Loryn Anapol

I have e-mail automation to send to a specific e-mail address when we receive a new request. Is there a way to send to that address and also copy the e-mail address that lives in a contact field? So far I can only find options for one or the other.

Andrée Starå

Hi Loryn,

Not sure I follow!

Can you elaborate?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Loryn Anapol

Hi Andree!

Each time a new request is received, it sends a notification e-mail to my team. I'd like it to copy that same e-mail to the requestor (Requestor E-Mail field). When I try to edit the automation, I can select to either notify my team via e-mail OR notify the person listed in the contact list field. I don't see a way to do both in one e-mail.

Hopefully this makes more sense? I've included a screen shot of the Smartsheet in case that helps.

Thank you!

Loryn

Andrée Starå

Happy to help!

You can add another Contact Column to that it should send to.

Doesn't that work?

Loryn Anapol

I'm not sure, but I'm going to give it a try! Thanks again!

Genevieve P.

Hi Loryn,

You could also add an additional action block after your first notification, to send the same notification to a different email:

Our Help Center has more information on action blocks (see here).

Cheers!

Genevieve

Andrée Starå

@Loryn Anapol

Excellent! Let me know how it goes!

Genevieve's options is also a great alternative.