Automated workflow reminder email notifications have stopped and no changes have been made.

Sharon Bandini

• We have 6 RAID logs for different work streams.
• 3 automation workflows were created and are enabled within each of the RAID logs to send email “reminder” alerts.
• Alerts are set to be sent by email twice/weekly and have been sent as intended for the past 3.5 months.
• As of June 1, suddenly NO email notifications have been sent to any of the recipients from any of the Logs.
• No modifications have been made to the RAID logs or to the automation workflows.

Any guidance would be greatly appreciated! Thanks.

Sharon

Genevieve P.

Hi Sharon,

Have you received any notifications from the alerts within Smartsheet itself, in the notification center (bell icon)?

If so, there could have been an update with your email's spam settings. Please see our Troubleshooting Help Center article (click here) for how to ensure our automated alerts are not blocked by spam or junk filters.

If this is not the cause for the emails not being received, please reach out to our Support Team so they can troubleshoot this with you. It would be helpful for them to have your sheet name, screen captures of the sheet in grid view and the workflow, as well as the details you provided above.

Thanks!

Genevieve

Genevieve P.

Hi Sharon,

Have you received any notifications from the alerts within Smartsheet itself, in the notification center (bell icon)?

If so, there could have been an update with your email's spam settings. Please see our Troubleshooting Help Center article (click here) for how to ensure our automated alerts are not blocked by spam or junk filters.

If this is not the cause for the emails not being received, please reach out to our Support Team so they can troubleshoot this with you. It would be helpful for them to have your sheet name, screen captures of the sheet in grid view and the workflow, as well as the details you provided above.

Thanks!

Genevieve

mitchell.beness113091

Same problem.

Was working fine now notifications have stopped. In my case the row notification icon no longer shows the the little "email" sign.

In my case, it works for my own email. The autoworkflow is set to unrestricted.

It seems hit and miss as to who the update is triggered for, some emails do (mine and some others) and some dont?