Getting error when adding user in a group..

Yashwant Singh

HI Team,

I have create unique contact group in smartsheet, but some of user ca't be added because of smartsheet showing below error..please suggest.

Andrée Starå

Hi Yashwant,

Strange! I’ve never seen that.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let us know what you find out with the Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi Yashwant,

Strange! I’ve never seen that.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let us know what you find out with the Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Yashwant Singh

Hi Andree,

shared query resolved.. users are not added in non-licence user account so that when added users in separate group getting error...

Andrée Starå

@Yashwant Singh

Excellent!

Glad you found the reason for it not working.

✅Please help the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!