How to remove my name in mails

Yashwant Singh
edited 06/15/20 in Smartsheet Basics

hi,

below my name come when notification send to end users... I am owner of this project and developed for some other team... hot to remove my name in notifications mails...



Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi Yashwant,

    Have a look at this post for information about the change and for possible workarounds.


    Would any of those options work/help?

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • thanks but any permanent solution for this ?... 17 April 2020 is live date so what its means..

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    @Yashwant Singh

    Happy to help!

    Unfortunately, there isn't a permanent solution at the moment. There are only possible workarounds.

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I have changed my name yashwant singh to smartsheet Alerts in my profile ... only solutions at my end...

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    @Yashwant Singh

    Yes, that seems to be the best workaround at the moment.

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • i have changed my name Yashwant singh to smartsheet alerts but after some days by profile name automatically change.... why ?...

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    @Yashwant Singh

    Strange! Never seen that happen.

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Brian McElligott
    Brian McElligott ✭✭✭✭✭

    I think it would have been much better to offer options to your user base:

    1) Use the name of the workflow creator

    2) Use the name of the sheet owner

    3) Use the name of the Smartsheet Automation tool

    4 ) Enter the name to be used as the sender of the email


    Seriously consider asking your user base before making summary decisions on the use of the platform.

  • Hello,

    Has there been any update on this feature being corrected. I am an admin and owner for many sheets, and since I am the one who sets up the notifications and automation, this is starting to create confusion. The option that Brian suggested above would be ideal.

    How soon can we hope to see this resolved?

    Thank you,

  • Following up on this thread as I'm experiencing the same issue where I'm the creator, but our team fields support questions for the automated workflows. Is it possible to assign a specific email address for responses (not an unmanaged account. but a group DL)? Should I create a user with that email address and transfer ownership?

    Thanks.