Unable to add a new email to a group.
I had two unlicensed users to add to groups. I was able to add one but not the other.
First I tried to enter both email addresses into the group, but that only added the second email address I entered.
Next I am trying to add the other email separately. While the message is 1 member added, it does not show the email or increase the count of members as seen on the Group Management page
I tried to add the email to 'My Smartsheet Contacts' and can add them there, but cannot seem to assign them to a group.
Please help.
Answers
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Hi Subash,
This sounds like something the Smartsheet Support team should take a look at.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
Let me know what you find out!
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.