Unable to add a new email to a group.

Subash Sitaraman

I had two unlicensed users to add to groups. I was able to add one but not the other.

First I tried to enter both email addresses into the group, but that only added the second email address I entered.

Next I am trying to add the other email separately. While the message is 1 member added, it does not show the email or increase the count of members as seen on the Group Management page

I tried to add the email to 'My Smartsheet Contacts' and can add them there, but cannot seem to assign them to a group.

Please help.

Andrée Starå

Hi Subash,

This sounds like something the Smartsheet Support team should take a look at.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out!

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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