Automated Emails - Comments
![Simon Wilcock](https://us.v-cdn.net/6031209/uploads/defaultavatar/nWRMFRX6I99I6.jpg)
Hi
I have a process working in Smart Sheet with email notifications at different stages, etc. Is there a way to get he comments added to the row to be shown on the email that gets sent.
For example, I have an email that goes back to a form submitter to say something has been approved but the comments added to the application are not shown on the email. It shows all the fields I have chosen to be displayed (and I have ticked comments field) but they do not appear.
I want the submitter to see all the comments that were added along the way in the email they get sent.
Thanks
Answers
-
The comments show up at the bottom of the email down below were attachments would show up. Do you have a column named comments in addition to the one with the speech bubble at the left of the sheet?
-
So I need to add another column for comments? I assumed as I was adding the comments as a displayed field, this would show the comments from the speech bubble column.
Do I need to reference them in another field somehow?
-
And to be clear, I mean the email that gets sent from the system (Alert a person). This does not show comments from the row entry.
I want to show all comments from the approval process on the email for Alert a Person
-
the comments automaton will just show the latest comment. I am not sure of a way to automate a full comments string.
-
Ah, right, I had hoped it would show all comments rather than just the last one, which may be blank. Ok, thanks for the help.
-
Can anyone else think of a way to get all the comments added at each approval stage into the final alert email that goes to the submitter.
I want them to get all the comments that were made.
Thanks
-
To add.
If you want to continue to use the Conversation feature, but show them in a cell/column. The third-party service, Zapier, might be an excellent option for this scenario.
Is that an option for you?
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
I am also wanting to do this. I do have zapier. Can I have more information on how that set up would work with comments? @Andrée Starå
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 62.1K Get Help
- 348 Global Discussions
- 199 Industry Talk
- 427 Announcements
- 4.4K Ideas & Feature Requests
- 133 Brandfolder
- 127 Just for fun
- 127 Community Job Board
- 455 Show & Tell
- 28 Member Spotlight
- 1 SmartStories
- 282 Events
- 36 Webinars
- 7.3K Forum Archives