Drag & Drop Emails from Outlook to Smartsheet

MMerin

Just recently the wonderful feature to drag & drop my Outlook email to Smartsheet is no longer working. Unfortunately, we do not have 365 so this feature was very useful in sharing information. Do I need to update something? What is different and what can be done?

Andrée Starå

@MMerin

Here it is.

https://community.smartsheet.com/discussion/69402/is-the-drag-and-drop-feature-not-working

Genevieve P.

Hi @MMerin

I've commented on the post that Andrée linked above, but I wanted to call it out here in case you haven't seen it:

Hi all,

Thank you for bringing this to our attention! I have been in touch with our Support team and they have confirmed that this is a recently reported issue we are actively working on resolving. I don't have an ETA for the fix but know that our Engineering team is aware and investigating it.

For now, as you've found, if the file is saved locally on your computer (for example, having first drag & dropped the email onto your desktop) it can then be uploaded into Smartsheet successfully.

Thanks!

Genevieve

Andrée Starå

Hi @MMerin

I’ve seen other with the same issue.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

MMerin

Thank you Andree.

Andrée Starå

@MMerin

Happy to help!

I'll share the other post if I find it!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

@MMerin

Here it is.

https://community.smartsheet.com/discussion/69402/is-the-drag-and-drop-feature-not-working

Genevieve P.

Hi @MMerin

I've commented on the post that Andrée linked above, but I wanted to call it out here in case you haven't seen it:

Hi all,

Thank you for bringing this to our attention! I have been in touch with our Support team and they have confirmed that this is a recently reported issue we are actively working on resolving. I don't have an ETA for the fix but know that our Engineering team is aware and investigating it.

For now, as you've found, if the file is saved locally on your computer (for example, having first drag & dropped the email onto your desktop) it can then be uploaded into Smartsheet successfully.

Thanks!

Genevieve