Conditional Formatting Lost in One Sheet

PharaK SupportServiceManager

Today i noticed that in one of my sheets all Conditional Formatting is lost. Anybody else experiencing this? I've already submitted the issue to support.

RossL

I noticed one of my sheets didn't automatically conditional format until l refreshed the sheet.

Glen Levesque

I have noticed this also in one of our sheets? I'm trying to see if its human error or something else.

Andrée Starå

Hi @director62476

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Felipe Acha Fort

https://community.smartsheet.com/discussion/69618/conditional-formatting-lost-in-one-sheet

Hello @director62476 , did the Smarthseet team helped you to solve this issue?

We had just experienced the same problem with one of our most important sheets. Also, the last columns that we had added in the last weeks were also lost... but the rows not!

The activity log shows all the last edits, but no column or conditional formatting deletion. It's like it had passed to a "restore waypoint" or something like that.

Really strange. But we need this to get solved fast.

Best

Genevieve P.

Hi @director62476

Support is definitely the best place to work through an error like this, as they will be able to troubleshoot with you 1:1.

Please make sure that you have provided them either with the full sheet name or URL to the specific sheet, along with relevant screen captures, and are contacting them from the email address that is on your Smartsheet account. If these details were not a part of your initial ticket, I would suggest replying to the ticket number email that you received with the additional information.

If other users are experiencing the same thing, please do contact Support with your own specific information as well (see here).

Thank you!

Genevieve

Andrée Starå

@director62476

Strange!

Thanks for the update!

Glad it's seems to be working again!

Genevieve P.

Hi @director62476

Thanks for your update!

I checked in with Support and it sounds like they applied a fix/refresh to your specific sheet that had the issue.

Should anyone else experience something similar, please do reach out to Support as @director62476 did wit the sheet name/URL so that they can troubleshoot this with you one-on-one!