Conditional Formatting Lost in One Sheet
Today i noticed that in one of my sheets all Conditional Formatting is lost. Anybody else experiencing this? I've already submitted the issue to support.
Answers
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I noticed one of my sheets didn't automatically conditional format until l refreshed the sheet.
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I have noticed this also in one of our sheets? I'm trying to see if its human error or something else.
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Strange!
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
Let me know what you find out.
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hello @director62476 , did the Smarthseet team helped you to solve this issue?
We had just experienced the same problem with one of our most important sheets. Also, the last columns that we had added in the last weeks were also lost... but the rows not!
The activity log shows all the last edits, but no column or conditional formatting deletion. It's like it had passed to a "restore waypoint" or something like that.
Really strange. But we need this to get solved fast.
Best
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Support is definitely the best place to work through an error like this, as they will be able to troubleshoot with you 1:1.
Please make sure that you have provided them either with the full sheet name or URL to the specific sheet, along with relevant screen captures, and are contacting them from the email address that is on your Smartsheet account. If these details were not a part of your initial ticket, I would suggest replying to the ticket number email that you received with the additional information.
If other users are experiencing the same thing, please do contact Support with your own specific information as well (see here).
Thank you!
Genevieve
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thanks for your update!
I checked in with Support and it sounds like they applied a fix/refresh to your specific sheet that had the issue.
Should anyone else experience something similar, please do reach out to Support as @director62476 did wit the sheet name/URL so that they can troubleshoot this with you one-on-one!
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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