Parent row not showing for user
Hi all,
A person shared to a sheet (access level Editor - cannot share) is not seeing a parent row:
What it should look like:
What it looks like for this particular user:
Answers
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Hi Jessy,
Make sure that there isn’t a filter active.
Was that the reason?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Hi
Are you able to share a sample sheet with a bit more info? I have recreated a sheet here with three lines with parent and child rows, provided access to another user with a free account and we can see all the rows. Even dummy data and a screenshot will help so I can try and recreate this.
Purnima Gore
Cierr Limited
Your Time is Important, you want to Stay on Track, We can help you use the Right Tools
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@Cierr - Is there something additional to the screenshots above in my post that you'd like to see? I didn't get any more context except that the rows skipped from 46 to 48 (right over the "Q3 2020 - July Clinical" row) for this user. Let me know if there's specific information that would be helpful- if Andree's answer doesn't solve this I'll set up a test Smartsheet that could be shared!
@Andrée Starå - That is so simple but such a good question, I've reached out to ask if they had a filter on!
-
Yes, It's easy to miss.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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