Parent row not showing for user
Hi all,
A person shared to a sheet (access level Editor - cannot share) is not seeing a parent row:
What it should look like:
What it looks like for this particular user:
Answers
-
Hi Jessy,
Make sure that there isn’t a filter active.
Was that the reason?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Hi
Are you able to share a sample sheet with a bit more info? I have recreated a sheet here with three lines with parent and child rows, provided access to another user with a free account and we can see all the rows. Even dummy data and a screenshot will help so I can try and recreate this.
Purnima Gore
Cierr Limited
Your Time is Important, you want to Stay on Track, We can help you use the Right Tools
-
@Cierr - Is there something additional to the screenshots above in my post that you'd like to see? I didn't get any more context except that the rows skipped from 46 to 48 (right over the "Q3 2020 - July Clinical" row) for this user. Let me know if there's specific information that would be helpful- if Andree's answer doesn't solve this I'll set up a test Smartsheet that could be shared!
@Andrée Starå - That is so simple but such a good question, I've reached out to ask if they had a filter on!
-
Yes, It's easy to miss.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 64.3K Get Help
- 423 Global Discussions
- 221 Industry Talk
- 462 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 144 Just for fun
- 59 Community Job Board
- 463 Show & Tell
- 32 Member Spotlight
- 1 SmartStories
- 300 Events
- 39 Webinars
- 7.3K Forum Archives