Sheet refresh not working

Susan Vieira

Hello, I have a strange problem and I am unsure of why it is happening.

My colleague and I were working in the same sheet and making changes testing some workflows and forms. Changes made by my colleague caused my Refresh icon to immediately appear but when I made changes or added a new row via a form she saw nothing while in the sheet. We waited a few minutes and still nothing. To see changes she needs to manually refresh Chrome. This happened to all those who are on site at work and I was at home working virtually. Only I got refresh icon immediately. Any idea why? Is it a network speed issue? Hardware?

Andrée Starå

Hi @Susan Vieira

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Susan Vieira

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Susan Vieira

Will do, thanks!

Andrée Starå

@Susan Vieira

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!