Deleted a Workspace and cannot undelete it

Silvia Rangel

Hello Community,

I need help!! LOL

By mistake deleted a workspace on 7/23/2020, l was not the owner but had Admin rights, l can see all the items in my deleted items folder:

But when l try to Undelete them l am getting this error message:

Same error when l try to move them from the deleted items to a folder in Sheets.

Please tell me l can get them back! ☺☺☺

Paul Newcome

What steps exactly are you using to try to undelete?

Silvia Rangel

@Paul Newcome

Created a new folder in sheets and first selected 1 file and tried to drag/drop it in the folder and got the error message. Then, selected file and clicked Undelete and got the same error message.

Paul Newcome

Hmm... You may want to reach out to support for this one. You should be able to undelete.

Erika Geisel

Did this one get solved? I am having the same issue

Genevieve P.

Hi @Erika Geisel

Only the owner can recover deleted items, see the bottom of this Help Article: Recover a Deleted Item

If you were an Admin, you'll need to reach out to the owner to recover the items. Otherwise, if you're the owner and you're still having issues, I agree with Paul. Please contact Support with screen captures and sheet names so they can troubleshoot this with you in a private channel.

Cheers!

Genevieve

Erika Geisel

Thank you! That is what we were able to do! Thank you!

Genevieve P.

Great, I'm glad that worked for you! No problem at all. 🙂