How do I resubscribe a user?

I have a smartsheet set up for forms on our website and I created a workflow that sends to a specific email address whenever a new line is added. They contacted me to say they were not receiving the notification emails so when I checked the workflow -- I noticed the attached message.

Someone must have unsubscribed from the notifications. How do I get them to receive them again? I can't figure it out. Thanks in advance for your help!

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