How do I resubscribe a user?

Dina Gerbasio

I have a smartsheet set up for forms on our website and I created a workflow that sends to a specific email address whenever a new line is added. They contacted me to say they were not receiving the notification emails so when I checked the workflow -- I noticed the attached message.

Someone must have unsubscribed from the notifications. How do I get them to receive them again? I can't figure it out. Thanks in advance for your help!

Sean Morgan

Hi there @Dina Gerbasio ,

I've just received your support ticket, and have sent you over a response!

If you face any further issues or have any questions, please let me know by replying to my email :)

Regards

Sean

Sean Morgan

Hi there @Dina Gerbasio ,

I've just received your support ticket, and have sent you over a response!

If you face any further issues or have any questions, please let me know by replying to my email :)

Regards

Sean

Zafar

Dear Sean,

The same issue am facing, can u pls sort out this for me too.

Thanks,

Zafar

Sean Morgan

Hey @Zafar !

I've responded to your support ticket :-)

If you face any issues or have any questions, please respond to the Support Email

Regards

Sean

Dina Gerbasio

Thank you for your help with this!

Angela Fieseler

I am having the same issue. I have two users who only receive notifications within SmartSheet, but not the email. Everyone else in the workflow receives the email. The two who do NOT receive the email inadvertently clicked "unsubscribe" at the bottom of an email they received. We have tried deleting the workflow and creating a new one, but that did not resolve the issue.

Piper

Hello,

I am having this issue as well. Please post how to resolve this issue.

Thanks.

Genevieve P.

Hi all,

You can re-subscribe users to workflows by creating a clone of the workflow (and deleting the previous, original version). See this Help Article for more details: Edit, Clone, or Completely Delete a Workflow

If you're still having issues after cloning the workflow, you may want to reach out to Smartsheet Support with screen captures of the sheet and workflow and user email addresses so they can help with your specific issue in a more private channel.

Cheers,

Genevieve

Stanley

Hi, I am facing a similar issue recipients to a notification stopped receiving notifications last night, I have cloned the rule and deleted the old automation rule, however the intended recipient is still not receiving the notification.

Could someone please help.

Genevieve P.

Hi @Stanley

Do they see the notifications in the Bell Icon in Smartsheet? If they see the notification there, it could be that their email is blocking the automated emails. Please have them check their spam and junk inboxes. You may also want to direct the user to this Help Article: Issue: Email Not Received from Smartsheet

Cheers,

Genevieve