Is Smartsheet down?

Josh Lowry

Hello,

I'm suddenly getting a "Missing source sheet" error across multiple dashboards and cannot load any of the source sheets that power my dashboards. I can open random sheets but not all sheets. All of my dashboards are affected and all dashboards use different source sheets.

Josh

Andrée Starå

Hi everyone,

Yes, it seems like there is an issue at the moment.

https://status.smartsheet.com/

Smartsheet Intermittently Unavailable

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Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes. 

Aug 11, 12:27 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Tamara

Looks like we're back up and running here! ☺️

Tamara

My team just lost all access to our Smartsheet. Is anyone else having the same problem?

Ankit Shetty

I'm having the same issue. Strangely this is only affecting one of our larger sheets, everything else seems to be unaffected.

Chelsea LeBlanc

I am having the same issue. Originally it was only affecting the sheets I had opened, but I tried logging out on all devices and reopening various sheets and I get the same message.

Tamara

That's odd. Ours looks like everything is affected.

Ryan Gerding

Our is down as well. I tried submitting a ticket and that produced an error as well. Their status site shows everything working fine. They don't seem to have a phone number so I guess we're in the dark.

Michael Halvey

I am having the same issue. Looks like most if not all my sheets won't open however dashboards/reports seem fine to open. Forms cannot be submitted due to the sheets not working for me. Hopefully they find a fix soon. 🤞

Anna1

One of my sheets is broken, and it is preventing an entire department accessing their estimates and open tickets. When I go to... https://help.smartsheet.com/contact/smartsheetapp and try to try to contact support I get an "Error 503 first byte timeout" message. I need an alternate way to contact support to make sure that we get this problem solved.

Andrée Starå

Hi everyone,

Yes, it seems like there is an issue at the moment.

https://status.smartsheet.com/

Smartsheet Intermittently Unavailable

Subscribe

Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes. 

Aug 11, 12:27 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Josh Lowry ,

Yes, it seems like there is an issue at the moment.

https://status.smartsheet.com/

Smartsheet Intermittently Unavailable

Subscribe

Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes. 

Aug 11, 12:27 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Tamara

Thank You for the update! Hopefully, everything is back up soon! So far, all the reports, forms, pages, etc are inaccessible here.

Andrée Starå

Hi @Anna1,

It seems like there is an issue at the moment.

https://status.smartsheet.com/

Smartsheet Intermittently Unavailable

Subscribe

Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes. 

Aug 11, 12:27 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

@Tamara

You're more than welcome!

Tamara

Looks like we're back up and running here! ☺️