Collaborators can't sort rows

Randy Van Winkle

I have a workspace with two very similar sheets. One of the sheets the collaborators cannot sort the rows and the other one they can. I have already checked to make sure there are no filters applied and the columns/rows are not locked. What would cause this? There are at least two other questions on the forum that seem to not be resolved as well.

David Joyeuse

Hi @Randy Van Winkle

You can review the full list of permissions here:

https://help.smartsheet.com/learning-track/free-users/user-types-and-permissions

Not being able to sort rows depends on many variables, first being the permission given while they are shared to the sheet. If they are viewers only on the second sheet, they cannot sort the rows in any way.

Then if they are licensed users or not... There's really lots of options here...

Randy Van Winkle

It is the same user accessing the two sheets so their license status is the same. Sharing is also the same (editor - can share) as it is granted at the workspace level. I don't doubt there are a number of factors, I am posting here to understand those factors so that I can trouble shoot.

Andrée Starå

Hi @Randy Van Winkle

Do the user get an error message or is it just not available?

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Randy Van Winkle

Not available as in the drop down menu is grayed out

Andrée Starå

@Randy Van Winkle

I'd be happy to take a quick look.

Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Randy Van Winkle

@Andrée Starå just shared. Sheet name is Lockheed Growth Opportunities