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BUG: Update Request tab shows incorrect value

J. Craig Williams
J. Craig Williams ✭✭✭✭✭✭
edited 12/09/19 in Archived 2017 Posts

I created a single Update Request to three different users.


One of the users updated the UR.


When I went into the sheet, the tab still showed Update Requests (3) until I opened the dialog at which time, the number changed correctly to (2)



I think this is reproducible.

Any one else seeing this?





  • Hi Craig—


    I'm not able to reproduce this myself. Does the Update Request window update when you refresh the sheet?

  • J. Craig Williams
    J. Craig Williams ✭✭✭✭✭✭

    Shaine -


    Always reproducible for me.


    1. Create UR - 3 rows, 3 users

    2. Open and update from 1 email.

    3. Return to Smartsheet.Refresh.

    4. Data updates, count = 3

    5. Wait - no change.

    6. Open UR dialog. Close dialog. count = 2


    I can send a video, but need to recreate with non-sensitive data.






  • J. Craig Williams
    J. Craig Williams ✭✭✭✭✭✭

    I just noticed if I am working in another sheet and return to the sheet with the UR's, the number is incorrect (again). I open the UR dialog and close it again.

    The number changes from (3) to (2) again.



This discussion has been closed.