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How did you onboard your team to Smartsheet? What best practices did you use? Share some thoughts here and also at Engage!
When I onboard with a new group, I try to setup a testing sheet to which I invite the new users during the presentation. They can then interact with the sheet in live time. I try to make it fun by creating silly status (you are now set to unicorn status) categories while editing functionality as they watch. I think it helps retain the information while keeping the interaction fun.
Generally for key users I have 2 trainings on separate days. The first training we go over standard functionality(read smartsheet heirarchy), navigation, and smartsheet basics. The second day we go through formulas, different types of sheets, company rules, and I have a problem that I ask each key user to solve that involves them using formulas, reports, dashboards and forms, and I give them ~ 1.5 hours to develop the solution inside of the program while I help out.
i've also developed some quizzes using forms that I used to ask the class as a whole, but I haven't updated those in a while.
We have a custom Help screen, where I point users to "Getting Started" videos and recommended Learning Tracks. I have also taught and recorded Lunch & Learns covering formulas, reports, metrics sheets, dashboards, and other topics, and I point them to those videos.
The Smartsheet online training videos are really good - that's how I learned! I let my users know that once they're up and running, I do have "Office Hours" to help with any specific issues, but they need to start with the online videos.
Most of my users are collaborators and do not have a license. Any training recommendation for collaborators only?
I recommend the Collaborator Quick Start Guide. It offers a great high level overview with links to relevant topics and a handy 18 minute webinar at the end that visually covers all of the free user capabilities.
https://www.smartsheet.com/getting-started-collaborator
Unfortunately I was given access and no instruction. That was six months ago and just found this page today. Thank you to those who provide training for your employees.
I gave a quick 15 minute "Smartsheet for Dummies" workshop. I showed all the non licensed users all the basics including:
Because our smartsheet usage varies, I offer to pull up with any team member who would like a step by step but I have also created training videos and during team meetings I have been invited to I show them a high-level overview.
I have inly one user in my trial account. When I am trying to upgrade to PRO plan it is defaulting for 2 users and not allowing me to upgrade the plan for only one user. Please help.
We are curious if anyone is experiencing issues with automations that are to generate emails. We've been seeing gaps with a number of these automation on various sheets, where the sheet will record a date of when the email was sent, but it is either never received by the recipients or it is received hours or a day later.…
I can create a Chart in Dashboard from sheet well but from Report is not working now. I just try with simple Report (just contain 2 column Primary and Number) but cannot make the chart. Is there any changes recently right, because I haven't worked with Smartsheet dashboard for a long time and I remembered that I could do…
