Gantt view locked

Arturo Casares

My Gantt view in all my sheets seems to be frozen. When I move my cursor down or right doesn't move on the sheet, I can see just what is in the screen.

Does anybody knows what's wrong or how can I unlock it?

Thanks!

Genevieve P.

Hi @Arturo Casares

This may be related to a specific Chrome extension, if it's only happening in that browser. You may want to take a look at my comment in this other post to see some troubleshooting steps when it comes to scrolling and Chrome: https://community.smartsheet.com/discussion/comment/261682#Comment_261682

Cheers!

Genevieve

Andrée Starå

Hi @Arturo Casares

Strange!

Can you scroll with the keyboard arrow keys or page up/page down?

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Arturo Casares

Thanks Andrée,

Actually, it used to work with my cursor and it works with the arrows to go down the rows but I can't move on the columns of the timeline.

What is weird is that the issue happens just in Chrome but in Safari there is no issue. Maybe is a bug of Smartsheet in Chrome that they need to fix.

Genevieve P.

Hi @Arturo Casares

This may be related to a specific Chrome extension, if it's only happening in that browser. You may want to take a look at my comment in this other post to see some troubleshooting steps when it comes to scrolling and Chrome: https://community.smartsheet.com/discussion/comment/261682#Comment_261682

Cheers!

Genevieve

Arturo Casares

Thanks Genevieve, it were actually the extensions. I haven't have time to check which one as I just disabled all and worked. Later will check which one/s was causing trouble.

Cheers

Andrée Starå

@Arturo Casares

You're more than welcome!

I saw that Genevieve answered already!

Let me know if I can help with anything else!

Best,

Andrée