Gantt view locked
My Gantt view in all my sheets seems to be frozen. When I move my cursor down or right doesn't move on the sheet, I can see just what is in the screen.
Does anybody knows what's wrong or how can I unlock it?
Thanks!
Best Answer
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This may be related to a specific Chrome extension, if it's only happening in that browser. You may want to take a look at my comment in this other post to see some troubleshooting steps when it comes to scrolling and Chrome: https://community.smartsheet.com/discussion/comment/261682#Comment_261682
Cheers!
Genevieve
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Answers
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Strange!
Can you scroll with the keyboard arrow keys or page up/page down?
Be safe and have a fantastic day!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thanks Andrée,
Actually, it used to work with my cursor and it works with the arrows to go down the rows but I can't move on the columns of the timeline.
What is weird is that the issue happens just in Chrome but in Safari there is no issue. Maybe is a bug of Smartsheet in Chrome that they need to fix.
-
This may be related to a specific Chrome extension, if it's only happening in that browser. You may want to take a look at my comment in this other post to see some troubleshooting steps when it comes to scrolling and Chrome: https://community.smartsheet.com/discussion/comment/261682#Comment_261682
Cheers!
Genevieve
Join us at Smartsheet ENGAGE 2024 🎉
October 8 - 10, Seattle, WA | Register now -
Thanks Genevieve, it were actually the extensions. I haven't have time to check which one as I just disabled all and worked. Later will check which one/s was causing trouble.
Cheers
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You're more than welcome!
I saw that Genevieve answered already!
Let me know if I can help with anything else!
Best,
Andrée
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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