Getting "Field Sprint Name Not Set" when using Jira Connector to Jira Cloud

Jamil Qadri

Hi,

I am trying to pull all issues related to sprints in a Program Increment from Jira Cloud using the Jira Connector Workflow.

It pulls some data, but fields like assignee, start and end date, and Sprint Name are blank. I get a message stating that the "Field Sprint Name Not Set" even though my JQL runs fine in Jira.

I was also able to use a similar JQL when connecting to our Jira Server version, and that works fine.

Does anyone know why this does not work?

Ben Goldblatt

Hi @Jamil Qadri,

I can see you've submitted a Support ticket on this issue and they will be the best resource for troubleshooting. It has been confirmed that there's an overall issue with Sprint details (start and end dates, Sprint Name) not syncing as expected with Jira Connector workflows and this is producing blank cells on the associated sheet, even when the field mapping has been set up properly. I know they were working on rolling out a fix to resolve this, but you'll need to check back with Support to see if this has been fully resolved or if they're still monitoring the behavior.

If you're a licensed user on a plan that includes phone support, you can give them a call between 6:00am and 6:00pm US Pacific Time, Monday through Friday and the phone number for Support will be available to you at the bottom of the Account Administration window, accessible by clicking the Account Profile Icon in the upper right corner and selecting Plan Info.

Thanks,

Ben

Ben Goldblatt

Hi @Jamil Qadri,

I can see you've submitted a Support ticket on this issue and they will be the best resource for troubleshooting. It has been confirmed that there's an overall issue with Sprint details (start and end dates, Sprint Name) not syncing as expected with Jira Connector workflows and this is producing blank cells on the associated sheet, even when the field mapping has been set up properly. I know they were working on rolling out a fix to resolve this, but you'll need to check back with Support to see if this has been fully resolved or if they're still monitoring the behavior.

If you're a licensed user on a plan that includes phone support, you can give them a call between 6:00am and 6:00pm US Pacific Time, Monday through Friday and the phone number for Support will be available to you at the bottom of the Account Administration window, accessible by clicking the Account Profile Icon in the upper right corner and selecting Plan Info.

Thanks,

Ben

Jamil Qadri

Thanks Ben!

I did contact support after I was not able to find an answer.

Apparently they pushed a fix out and now some of the rows will display information but not everything ... and I am still getting a "Field not set" message randomly.

I replied back to support and am waiting for their response.

Cheers,

Jamil