User unable to sign up account

yheng

Hello, I have a few users (one from Canada and 2 from China) who are unable to sign up with Smartsheet. They are not able to click on "Continue" and it is greyed out. Here are the screenshots they've provided below. I've re-prompted the user signup invitation and use a new invitation link but they're still running into the same issue. I've also asked them to use Google Chrome and Firefox and that has not helped either. What can I do to resolve this?

Andrée Starå

Hi @yheng

Ask the users to test in Incognito/Private mode in the browsers to rule out add-ons or similar.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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