Paper Clip isn't showing Up?

Amy Bohlin

Hi - I have 14 attachments on the smartsheet and if I hover over the line, I can see the attachment. but you can't see the paper clip at all on the individual lines? do you know how I can get it to show up?

Andrée Starå

Hi @Amy Bohlin

Can you maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Marina

I have the same issue with my co-worker. I can see paperclip on my end, but co-worker doesn't see it even the attachment is present.

Andrée Starå

@Marina

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Marina

Please provide email address for Smartsheet Support Team as link doesn't work for me.

Andrée Starå

@Marina

Try this instead.

https://help.smartsheet.com/contact/smartsheetapp

Genevieve P.

Hi @Marina

Just a quick note, you may need to right-click on the link and open it in another tab to navigate there.

https://help.smartsheet.com/contact

Bill Stadler

One of our users is seeing this same behavior. Just started happening for him yesterday. ☹️

Alanna

Hello! Was there ever an answer for this? My co-worker is having the same issue where the paperclip icon doesn't appear, yet the rest of us can see ours on the same sheet. She can't even check whether it is hidden, since she doesn't have permissions, so it's weird that this is just affecting her view of the same sheet. Thanks for any updates!