Slowness in Dashboard

Angela Formiga

Hello,

I would like just to report the slowness I face everytime I use the dashboard functionality using reports in smartsheet.

Not sure if it is a known issue.

Thank you

Best Regards

Angela Formiga

Genevieve P.

Hi @Angela Formiga

If you're experiencing slow load times, you may want to review the section that says "Smartsheet Is Slow to Load or Save, or Does Not Respond" in this Help Article, here: https://help.smartsheet.com/articles/1193198-troubleshooting-guide

Try testing this dashboard in a different browser or in incognito mode (and make sure your browser is on the most up-to-date version). You may also want to try accessing this dashboard when you're connected to a different network, to see if that helps.

Should the slowness persist across all the different platforms and networks, you may want to get in touch with Smartsheet Support (here) and let them know everything you've tried with a screen recording, if possible.

Cheers!

Genevieve

Genevieve P.

Hi @Angela Formiga

If you're experiencing slow load times, you may want to review the section that says "Smartsheet Is Slow to Load or Save, or Does Not Respond" in this Help Article, here: https://help.smartsheet.com/articles/1193198-troubleshooting-guide

Try testing this dashboard in a different browser or in incognito mode (and make sure your browser is on the most up-to-date version). You may also want to try accessing this dashboard when you're connected to a different network, to see if that helps.

Should the slowness persist across all the different platforms and networks, you may want to get in touch with Smartsheet Support (here) and let them know everything you've tried with a screen recording, if possible.

Cheers!

Genevieve