Departmental Ticketing System

Dana Lopez
Dana Lopez ✭✭✭
edited 10/13/20 in Smartsheet Basics

I'm looking to merge several of our ticketing request forms into one form, such as maintenance requests, IT requests, and marketing requests. Based on the type of request, automation would be set to move those rows to another sheet for the admin to work out of rather than the original sheet with the request form. Has anyone been successful in doing so? Can you provide any reasons not to do this?