Why is sheet owner's name showing on incoming form submission notification emails ?

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Why is sheet owner's name showing on incoming form submission notification emails ? I created the sheet with the form. When a user fills out the form a notification email is sent to another department's email. On that email it says: John Doe via Smartsheet <automation@app.smartsheet.com>. How do I remove "John Doe" name ? I tried deleting my name and leaving only my email address but then the notification email says: "john.doe@companyname.com via Smartsheet". It always looks like I am sending email to that other department letting them know somebody filled out the form.

Thanks.

Answers

  • Thinh Huynh
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    Hi @NinaK,

    As I know, the form submission notification emails sent out from Smartsheet will use the owner email, in this case is your email. That's the way the system works

    In case you want to use the company name for those emails, you can transfer your owner right to your company account.

    Hope it helps!

  • TJEvans
    TJEvans ✭✭
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    @Thinh Huynh Has there been aby upgrades to this, so the form user's email is populated and not the form owner? Thank you for your help!