Excel Attachments Not Coming Through

Bridget Cantrell

Any idea why all .pdfs and "some" .xls sheets come through, but not all .xls that are "Sent as Attachment"?

 

It shouldn't be a size issue.  I exported a few sheets to check their size, and they are way under our acceptable attachment sizes.

 

It shouldn't be a permission issue because I tested sending a small .xls to a person who had Viewing rights to the Workspace.

 

Any solutions or even ideas to test would be appreciated.  Thanks!

 

--Bridget

Andrew DeCounter

Bridget,

 

I just sent myself several sheets as PDF and XLSX in email without any perceived issues. 

 

I would recommend reaching out to Smartsheet Support directly on this matter.

Bridget Cantrell

Thanks, Andrew.  Will do.

Shaine Greenwood

Hi Bridget,

 

Just wanted to leave the Support contact form so you can get in touch with them quickly: https://help.smartsheet.com/contact

Tim Meeks

sounds like either your corporate firewall or the SS email client.  I'd check with those groups.