Automation

Tara Knox

Gurus--

I had an automation set up to send out an update request when a new line is added and the box is "unchecked". It will send to a list of emails I have listed under Operaters. It was working and now it's not.

This is my set up. Can anyone tell me what I am doing wrong?

Sean Morgan

Hello @Tara Knox ,

Has anything with the automation or Sheet recently changed at all? How is the Checkbox checked? Is this done manually, or via a Form.

In the few instances of testing with a similar Sheet and Workflow, I was unable to have this Workflow work when using the Trigger of a Checkbox being Unchecked.

You may wish to reach out to our Support Team using the following link to confirm the behaviour of using Checkboxes in a Workflow. https://www.smartsheet.com/contact

Kindest Regards

Sean