Columns changed in a heavily used FORM causing chaos
I recently was asked to add several new fields to a form that is used quite a bit, globally. I've received complaints from Kenya and the USA letting me know that there was an error message when they tried to submit their application. The URL address is the same.
Does it sound reasonable that they may have opened the URL address BEFORE the changes were made, closed it, then came back to it when they were ready? I really need to clear this up immediately.
Second thought - when I make major changes to a form, should I create a NEW version of that form so that the URL address is different?
Thank you for any and all help!