Slow loading of Smartsheet: 17 November 2020, 1pm Malaysia Time

Vivien Chong

Anyone experiencing super slow loading at the above time?

Genevieve P.

Hi @Vivien Chong

I checked our Status page (see here) for Nov 17th and there were no incidents reported.

Slow load times could be the result of a number of different factors. If it's specific just to one sheet, this could indicate that the sheet is getting quite large or complex. If it's across all sheets/items, this could be due to browser or network issues. Our Help Center article on troubleshooting (see here) has some steps you can try and more information on this.

If none of the information in that article has helped, please reach out to Smartsheet Support so they can work with you one-on-one about this, providing them with screen captures, sheet names, & details of all the troubleshooting steps you've already tried.

Cheers!

Genevieve

Genevieve P.

Hi @Vivien Chong

I checked our Status page (see here) for Nov 17th and there were no incidents reported.

Slow load times could be the result of a number of different factors. If it's specific just to one sheet, this could indicate that the sheet is getting quite large or complex. If it's across all sheets/items, this could be due to browser or network issues. Our Help Center article on troubleshooting (see here) has some steps you can try and more information on this.

If none of the information in that article has helped, please reach out to Smartsheet Support so they can work with you one-on-one about this, providing them with screen captures, sheet names, & details of all the troubleshooting steps you've already tried.

Cheers!

Genevieve

Vivien Chong

Thanks @Genevieve P . It was some internal network issue. Thanks for the guidance and assistance for troubleshooting.

Have a blessed day!