Workflow notifications stopped on only ONE of my Smartsheets! Help

Patti Farr

I have verified that the workflow has not changed (as these notifications previously worked fine) and I have verified that my settings are set to 'unrestricted'. I am receiving notifications from many other smartsheets, just not this ONE smartsheet. I have verified email address. Disabled and re-enabled. Created all new. Nothing. There are multiple contacts on this one sheet and none of us receive any workflow notifications. I have also tried to just send the row to myself directly from the sheet and that works fine. Just not the workflow notifications....that have been working fine. Any suggestions???

Andrée Starå

Hi @Patti Farr

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Patti Farr

Yes, I agree....very strange. The craziest thing is that it worked fine previously and then all of a sudden stopped working. There were no changes made to the workflow or automation. All other sheets are working fine. I did reach out to Support. They are asking me most of the questions I have already answered or tried so I still have not gotten anywhere with them yet but I am trying to remain hopeful. Thanks for the reply Andree!

Andrée Starå

@Patti Farr

Happy to help!

Let me know what you find out.