Help! Why are workflows are still being triggered after the conditions have been met?

LaMima Gilbert-Lewis

It is set to email if the "Status" column is not a specific value (i.e. Completed or N/A), but it is still emailing individuals even when a task is complete.

Andrée Starå

Hi @LaMima Gilbert-Lewis

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots of the workflow? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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LaMima Gilbert-Lewis

Hi Andre'e! Thanks for your response.

Here is the task in Smartsheet:

It was marked complete by the due date but the assigned to person received another alert email today with a link to go in to complete the task.

Below is a screenprint of the automation and the actual workflow:

Andrée Starå

@LaMima Gilbert-Lewis

How did it go? Did you get it working?

I hope that helps!

Have a fantastic week & Happy Holidays!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

LaMima Gilbert-Lewis

I don't believe I ever got an answer or response from anyone. Did I miss something?

Andrée Starå

@LaMima Gilbert-Lewis

I asked because it was a month since the last comment.

I'd be happy to take a quick look.

Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)